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CUSTOMER COMPLAINTS

Do you have a concern or problem?

If you have a concern, problem or complaint regarding your electricity supply, power lines on your property or Northpower’s service, we would like to know.

In order for us to improve our service, it is important that you provide us with any suggestions.

If you would like to make a complaint please use the form below. Alternatively email us directly - info@northpower.com

Make a complaint
*Name
*Email
Phone
Comments

* = required field

If you have an energy service or pricing complaint please contact your Retailer.

Electricity & Gas Complaints Scheme

Northpower is a member of the Electricity and Gas Complaints Scheme. Once we have received a formal complaint we will investigate and endeavour to resolve the problem with you. If we receive a complaint we will:

Advise in writing where appropriate
Resolve your problem where possible within 20 working days.

Any land-related complaints or issues should be directed to our Marketing Manager here at Northpower.

If no acceptable solution is reached after 20 working days you will be advised and may decide to take this to the Electricity Complaints Commissioner. The commissioner can be contacted at:

Electricity and Gas Complaints Commission
P O Box 6144
Wellington

Phone: 0800 22 33 40
Fax: 0800 22 33 47
info@egcomplaints.co.nz
www.egcomplaints.co.nz